Bob Hansen is an experienced executive in the real estate industry currently holding the position as Head of Sales for Second Nature. Bob is skilled in Sales, Operations Management and Growing organizations. Bob has previous experience working at CoStar, Apartments.com and Home Partners of America. Bob also spent time as an NCAA Football Official.
In this episode, we talked to Bob about driving retention and NOI through the resident experience, advice for owners and property managers, and much more.
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Driving Revenue Growth through the Resident Experience;
02:25 Bob’s background;
05:58 The benefits of Bob’s property management experience;
07:15 What does Second Nature do?;
12:09 Position of the residents;
15:18 Details on how the process works;
18:15 Key things that operators and property managers should take into account;
21:46 Advices for smaller scale investors;
25:42 Round of Insights
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Round of Insights
Apparent Failure: Not being open to collaborations but rather trying to accomplish the work solely.
Digital Resource: Any self-showing unit apps.
Most Recommended Book: Gap Selling.
Daily Habit: Mindfulness, separating family and work mode.
#1 Insight for delivering an amazing resident experience: Finding something that works for everyone.
Best Place to Grab a Bite: Gibsons Bar & Steakhouse.
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